Customer Service
Delivery
At SonicMerchandise.com, we offer delivery to the UK and Europe.
This page details UK and European delivery options for items bought directly from SonicMerchandise.com. During the checkout process, you'll be given the option to choose how your items are delivered. Your delivery options can vary depending on a variety of factors, including product weight, size and delivery address. If you don't see a particular delivery option then it's not available for your order.
We use Royal Mail for all our shipping requirements, the delivery charge is calculated on a weight basis inside the cart. The Royal Mail Services we use are:
- First Class Packet (Recorded Signed for)
- International Signed for (upto £500 insurance)
- Please allow 5-7 Working days for delivery in the UK and 7-10 Working Days for European orders.
How to place an order for delivery for export
To order a product for delivery outside of the UK, you will need to change the currency on the SonicMerchandise.com website from sterling to Euros.
To change currency, simply click on the Euro image at the bottom of the shopping basket on the bottom right hand corner of the page and all prices will be automatically converted into Euros.
If you want to change it back to sterling, just click on the UK flag in the same location.
We deliver to:
Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Turkey, United Kingdom.
Algeria, Andorra, Austria, Bahrain, Belarus, Bosnia, Bulgaria, Croatia, Cyprus, Czech republic, Egypt, Estonia, Georgia, Greece, Hungary, Iceland, India, Iran, Israel, Jordan, Kenya, Kuwait, Latvia, Lebanon, Libya, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Morocco, New Zealand, Nigeria, Oman, Pakistan, Poland, Qatar, Romania, Russia, San Marino, Sudai Arabia, Serbia, Slovakia, Slovenia, South Africa, Syria, Tanzania, Tunisia, Ukraine,United Arab Emirates, Uzbekistan, Vatican City, Yemen.
Returns Policy
We want you to be happy every time you shop with us, but if you ever need to return an item then we're here to make things as simple and straightforward as possible.
Thinking of returning an item?
To ensure the safe return of your item, please follow the steps so we can process your preferred outcome more efficiently.
Please click the support tab for our help desk, please provide as much info as possible about the item(s) you would like to return, including: your Name, Address and order number.
Self-paid Postage
Please send the item back to the address provided on the dispatch note and include a copy of the original dispatch note you received with the item.
For large and expensive items, we may arrange for a courier to collect your item. In this event, we will contact you to arrange a collection time that is convenient for you.
Damaged during delivery, defective, incorrectly advertised or not what I ordered
You can return your purchase to us within 14 days of the date you received the item if it has been damaged during delivery, is defective, has been incorrectly advertised or isn't what you ordered. We will issue a full refund (including return postage costs) or a replacement at no additional cost. If you choose a replacement, we will dispatch it by the same delivery option you originally selected.
I want to return an unwanted item
If you no longer want your purchase and it remains unopened and unused, you can arrange to return it to us within seven days of receipt for a refund. Please be aware that we will not refund your return postage costs, as there is no error on our part.
Returning large and/or expensive items
For large and/or expensive items, we may arrange for a courier to collect your purchase. In this event, we will contact you to arrange a collection time that is convenient for you. If there is no error on our part, we will need to deduct the cost of the service from your refund.
Testing returns
We test every return for faults and defects. Please check DVDs on a second machine, and consult product manuals for electrical items before returning anything to us. If you return an item as faulty or defective and our test team discover nothing wrong then we will return the item to you at your cost.
Please note: we are not responsible for incompatibilities caused by DVD or Blu-ray players modified to disable regional encoding.
Privacy Policy
Thank you for visiting www.sonicmerchandise.com (together with its content, subdomains, software available for download, tools and services, the ("Site"), which is operated by RHM Solutions Ltd.. ("RHM"). Your privacy is important to us. To better protect your privacy, we provide this privacy policy ("Privacy Policy") explaining our online information practices and the choices you can make about the way your information is collected and used at this Site. This Privacy Policy forms part of the Terms of Service, available at http://www.sonicmerchandise.com/gb/customer-service.
General
We are committed to respecting your online privacy and recognise your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us. "Personal Information" means any information that may be used, either alone or in combination with other information, to personally identify an individual, including, but not limited to, a first and last name, personal profile, a home or other physical address, an email address or other contact information.
Consent and Modification
By using this Site, you consent to the terms of our Privacy Policy and to SonicMerchandise.com's processing of Personal Information for the purposes set forth herein. If you do not agree to this Privacy Policy, please do not use our Site. We reserve the right, at our discretion, to change this Privacy Policy at any time, which change will be effective 30 days following posting the revised Privacy Policy on the Site. Your continued use of our Site 30 days following such posting means you will accept those changes.
Receipt and Collection of Information
We receive and/or collect information from you in the following ways:
General Access to the Site
We do not currently require you to provide Personal Information in order to have access to general information available on our Site.
Purchases
If you choose to purchase a service or product from us we will require sufficient information from you to complete the transaction. Such information could include a credit card number and related account and billing information, invoice related information, and other data required to process the order. We may also update such data should you grant us permission to bill you or your credit card for recurring charges, such as monthly or other types of periodic payments. We may use the tools, software or services of third-party service providers to process transactions on our behalf (but we require that these parties agree to comply with this Privacy Policy). All information of this nature is maintained by us in a secure database and transmitted across the Internet from you to us using secured transmission encryption. Except as set forth herein, we will not share your financial Personal Information with any third person or entity.
We may provide you, via the Site, with the opportunity to contact us, receive a newsletter.
Cookies and Other Tracking Technologies
Some of our Site pages utilize "cookies" and other tracking technologies. A "cookie" is a small text file that may be used, for example, to collect information about Site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a Site user. You may block cookies, or delete existing cookies, by adjusting the appropriate setting on your browser. Please consult the HELP menu of your browser to learn how to do this. If you block or delete "cookies" you may find the usefulness of our Site to be impaired.
Log Files
Like many other websites, this Site may make use of log files. The information inside the log files includes the IP address from which you access the Site, the type of browser and operating system you use to access the Site, the date and time you access the Site, the pages you visit, and the addresses of pages from where you followed a link to the Site. We may use such information to analyze trends, administer the Site, track user's movement around the Site, and gather demographic information. Such information is not linked to any information that is Personal Information, with the exception of the IP address which might be used to identify spamming attempts.
Publicly Available Information
Any information, video, image, data, text, documents, or other content posted at your direction onto a public area of the Site, such as Product reviews, becomes publicly published content and will be available to all users of that public area of the Site, even if such content contains Personal Information. Please note that if you publish your contact information, you may receive unsolicited messages from users and visitors to the Site. We encourage you to publish only information you are sure you want to be accessible to anyone.
The Way We Use Personal Information
If you submit Personal Information to us through the Site:
We will use your Personal Information to improve our services to you, to contact you and to identify and authenticate your access to the Site's services that you are authorized to access.
This information may be transferred to other countries around the world. We may also provide Personal Information and non-personally-identifiable information to our subsidiaries, affiliated companies, or other businesses or persons for the purpose of processing such information on our behalf. We require that these parties agree to process such information in compliance with our Privacy Policy.
We may also use your email address to send updates, a newsletter or news regarding our services. You may choose not to receive emails of this type by unsubscribing via the first email your receive.
We may disclose your Personal Information or any information you submitted via the Site and its services if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to (i) comply with any applicable law, regulation, legal process or governmental request, (ii) enforce our Terms of Service including investigations of potential violations thereof, (iii) detect, prevent, or otherwise address fraud or security issues, or (iv) protect against harm to the rights, property or safety of SonicMerchandise.com, its users, yourself or the public.
The Way We Use Anonymous Information
We may use Anonymous Information (as defined below), or disclose it to third party service providers, to improve our services and enhance your experience with the Site and its services. "Anonymous Information" means information which does not enable identification of an individual user, such as aggregated information about the use of our Site and services.
Choice
You may choose whether or not to provide Personal Information to SonicMerchandise.com. The notices we will provide where SonicMerchandise.com collects Personal Information on the Site should help you to make this choice. If you choose not to provide the Personal Information we request, you can still visit many parts of the Site, but you may be unable to access certain options, offers, and services that involve our interaction with you.
Access/Accuracy
To the extent that you do provide us with Personal Information, SonicMerchandise.com wishes to maintain accurate and complete Personal Information. If you have an Account, you may log-in to your personal profile at any time and add information, delete information or correct any incorrect information we have. If you do not have an Account and you would like to correct a material inaccuracy in your Personal Information that we may be storing, you may submit an access request by sending an email to privacy@sonicmerchandise.com Your email should include adequate details of your request and also contain the following email topic: "Access Request". We will provide initial responses to access requests within a reasonable period of time.
Links to Other Sites
Our Site contains links to other sites. Other sites may also reference or link to our Site. We are not responsible for the privacy practices or the content of such other sites.
Children's Privacy
The Site is not intended for or structured to attract children under the age of 18. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 18 years of age.
In the Event of Merger, Sale, or Bankruptcy
In the event that SonicMerchandise.com is acquired by or merged with a third party entity, we reserve the right to transfer or assign the information we have collected from our users as part of such merger, acquisition, sale, or other change of control. In the unlikely event of our bankruptcy, insolvency, reorganisation, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, we may not be able to control how your Personal Information is treated, transferred, or used. In any of the circumstances described in this paragraph, the information will be subject to the privacy policy of the purchaser or assignee.
Security
The security of your Personal Information is important to us. We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. If you have any questions about security on the Site, you can contact us at privacy@SonicMerchandise.com.
Commitment
We are committed to protecting your privacy. Protecting your privacy online is an evolving area, and accordingly we are constantly evolving the Site to meet these demands. If you have any comments, concerns, complaints, or questions regarding our Privacy Policy or the Site, please contact us at privacy@SonicMerchandise.com.
While we cannot guarantee privacy perfection, we will address any issue to the best of our abilities as soon as possible.
Company Details
RHM Solutions Ltd
Trading Address: 26 Broomfield Road, Chelmsford, Essex, CM1 1SW
Company Registration Number: 05672061 | VAT Registration Number: 984375375
Registered Address: 26 Broomfield Road, Chelmsford, Essex, CM1 1SW
Email: info@sonicmerchandise.com
